Refund Policy

14-day refund

Requests made within 14 days of purchase qualify for a full refund, for any reason — once per organization. We approve the refund, and Creem, as Merchant of Record, processes it to the original payment method. When we refund, your licence ends: please delete the kit's files, including copies you edited, and confirm that you have done so.

Damaged files

If a file is damaged or will not open and we cannot fix it, we refund you — even after the 14 days.

Wrong edition

Bought one practice edition but needed another — say the medical one instead of the dental one? We swap it free of charge within 14 days, instead of a refund.

How to ask

Our orders are processed by our reseller Creem, the Merchant of Record, which pays refunds. Write to us at hello@hipaa.systems with the email you bought with (and the order number from your Creem receipt, if you have it), and we will arrange it with Creem. Don't include patient information.

How long a refund takes to appear depends on your bank or card issuer.

When we may refuse

We may refuse a pattern of repeated purchases and refunds that clearly shows abuse. This does not limit refunds for damaged or misdescribed files, or any rights you have under mandatory law.