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CRM and patient relationship management · Microsoft

Is Dynamics 365 HIPAA compliant?

Microsoft's CRM and business applications. Dynamics 365 is on Microsoft's list of in-scope services for its BAA, which is included by default for covered entities and business associates.

BAA YesFacts 3Checked 2026-10-17
On this page
  1. Short answer
  2. BAA details
  3. Limitations
  4. Against our criteria
  5. Alternatives
Signs a BAAYes

Microsoft Dynamics 365 signs a Business Associate Agreement. Dynamics 365 is listed among Microsoft's in-scope cloud services; the BAA comes by default through the Online Services Data Protection Addendum for covered entities and business associates.

A BAA alone does not make its use HIPAA compliant: you remain responsible for configuring it securely and covering it in your risk analysis.

Source: Microsoft — HIPAA & HITECH offering · checked

Choosing a tool is one part of HIPAA. See everything you need to have in place → · Managing several vendors? Free Vendor & BAA Register →

BAA details

Signs a BAAYesMicrosoft — HIPAA & HITECH offering

Limitations

  • Microsoft signs only its standard BAA; check that each connected service (Power Automate, Power BI, add-ins) is also in scope. source

Against our criteria

BAA without a sales processYes — Included by default in Microsoft's data protection terms.Microsoft — HIPAA & HITECH offering
BAA on entry-level team plansNot verifiedNot verified yet

Alternatives

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Do not include patient information. Vendors are welcome — we check every report against the source before changing anything. Corrections policy.