Is Pipedrive HIPAA compliant?
Sales CRM. Pipedrive's terms prohibit sensitive information and say its services are not designed to comply with HIPAA — we found no BAA, so it is not for patient information.
Pipedrive does not sign a Business Associate Agreement. Pipedrive's Terms of Service (section 7.3) prohibit processing sensitive information and say its services are not designed to comply with industry-specific regulations such as HIPAA. We found no BAA offered.
Do not put patient information into it. Options in the same category that offer a BAA, some only on certain plans, include Microsoft Dynamics 365, HubSpot, Salesforce, Zoho CRM.
Source: Pipedrive — Terms of Service (current as of September 16, 2026) · checked
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BAA details
Limitations
- Keep patient information out of Pipedrive; use it only for non-patient sales work, such as business contacts. source
Against our criteria
| BAA without a sales process | Not verified | Not verified yet |
|---|---|---|
| BAA on entry-level team plans | Not verified | Not verified yet |
Alternatives
- HubSpot →BAA: conditional
- Microsoft Dynamics 365 →BAA: yes
- Salesforce →BAA: conditional
- Zoho CRM →BAA: conditional