Zoom: HIPAA status
Video meetings widely used for telehealth. Zoom offers a BAA to healthcare customers on paid licenses — online for small U.S. practices, through sales for larger ones.
Zoom signs a Business Associate Agreement only under specific conditions. Small U.S. practices can accept a BAA online when buying Zoom Pro licenses (up to 9); larger organizations arrange it with Zoom sales.
Source: Zoom — Small healthcare practices can now go online to get Zoom licenses that enable HIPAA compliance · checked
Zoom and HIPAA at a glance
Zoom signs a Business Associate Agreement only under specific conditions. A BAA alone does not make its use HIPAA compliant: you still need to accept the BAA when buying Pro licenses online, or arrange it with Zoom sales for more than 9 licenses. Facts checked against Zoom's own documentation on 2026-10-06.
| Signs a BAA | Only under conditions |
|---|---|
| How you get it | Small U.S. practices can accept a BAA online when buying Zoom Pro licenses (up to 9); larger organizations arrange it with Zoom sales. |
| You still need to | Accept the BAA when buying Pro licenses online, or arrange it with Zoom sales for more than 9 licenses. |
| Main limitation | The online BAA is available to U.S. practices only and covers up to 9 licenses. |
| Last checked | 2026-10-06 |
BAA details
| Signs a BAA | Conditional | Zoom — Small healthcare practices can now go online to get Zoom licenses that enable HIPAA compliance |
|---|
What you still have to configure
- Accept the BAA when buying Pro licenses online, or arrange it with Zoom sales for more than 9 licenses. source
Limitations
- The online BAA is available to U.S. practices only and covers up to 9 licenses. source
- The free Basic plan does not come with a BAA. source
Against our criteria
| BAA without a sales process | Partial — Online checkout for up to 9 Pro licenses in the U.S.; sales for larger accounts. | Zoom — Small healthcare practices can now go online to get Zoom licenses that enable HIPAA compliance |
|---|---|---|
| BAA on a free plan | No — BAA comes with paid licenses. | Zoom — Small healthcare practices can now go online to get Zoom licenses that enable HIPAA compliance |