Is 8x8 HIPAA compliant?
8x8's cloud phone, video and contact center platform. 8x8 provides Business Associate Agreements to covered entities and business associates; Express accounts must upgrade to X Series first.
8x8 X Series signs a Business Associate Agreement only under specific conditions. 8x8 says it provides Business Associate Agreements for covered entities and business associates. An 8x8 Express account must upgrade to an X Series account to obtain one, through 8x8 Sales.
A BAA alone does not make its use HIPAA compliant: you remain responsible for configuring it securely and covering it in your risk analysis.
Source: 8x8 — Security and compliance · checked
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BAA details
| Signs a BAA | Conditional | 8x8 — Security and compliance |
|---|---|---|
| Plans that include a BAA | X Series | 8x8 Support — How to get a Business Associate Agreement in 8x8 Express |
Limitations
- Not on 8x8 Express: an Express admin has to upgrade to X Series to get a BAA. source
- 8x8's own guidance is to keep PHI out of SMS messages. source
- 8x8's pages don't list which X Series services and AI features the BAA covers — confirm before using voicemail, recordings, transcripts or AI features with PHI. source
Against our criteria
| BAA without a sales process | No — Obtained through 8x8 Sales. | 8x8 Support — How to get a Business Associate Agreement in 8x8 Express |
|---|---|---|
| BAA on entry-level team plans | Not verified — Express accounts need an upgrade to X Series; the cited documentation doesn't establish BAA availability on the current entry-level X Series plan. | 8x8 Support — How to get a Business Associate Agreement in 8x8 Express |
Alternatives
- Dialpad →BAA: yes
- Google Voice →BAA: conditional
- Nextiva →BAA: yes
- Quo →BAA: conditional
- RingCentral RingEX →BAA: yes
- Weave →BAA: yes