Is Google Voice HIPAA compliant?
Google's business phone service for Google Workspace. Covered by Google's BAA for managed Workspace users only.
Signs a BAAConditional
Google Voice signs a Business Associate Agreement only under specific conditions. Google lists "Google Voice (managed users only)" among the Workspace services in its BAA; a super administrator accepts the BAA in the Admin console.
A BAA alone does not make its use HIPAA compliant: set it up as described under What to configure, and cover it in your risk analysis.
Source: Google Cloud — HIPAA compliance (included Workspace services) · checked
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BAA details
| Signs a BAA | Conditional | Google Cloud — HIPAA compliance (included Workspace services) |
|---|
What you still have to configure
- Accept the BAA in the Admin console (Account settings > Legal and compliance) and assign Voice licences to managed users before patient calls. source
Limitations
- Free personal Google Voice numbers are not covered — only managed users in a Workspace account with the BAA accepted. source
Against our criteria
| BAA without a sales process | Yes — Accepted by a super administrator in the Admin console. | Google — HIPAA compliance with Google Workspace |
|---|---|---|
| BAA on entry-level team plans | Not verified | Not verified yet |
Alternatives
- 8x8 X Series →BAA: conditional
- Dialpad →BAA: yes
- Nextiva →BAA: yes
- Quo →BAA: conditional
- RingCentral RingEX →BAA: yes
- Weave →BAA: yes