Is Dialpad HIPAA compliant?
Cloud phone, meetings and contact center with AI features. Company Admins on any paid Dialpad account can sign a BAA online in the Admin Portal.
Signs a BAAYes
Dialpad signs a Business Associate Agreement. Dialpad says healthcare industry customers can sign a Business Associate Agreement with one click.
A BAA alone does not make its use HIPAA compliant: set it up as described under What to configure, and cover it in your risk analysis.
Source: Dialpad — Trust · checked
Choosing a tool is one part of HIPAA. See everything you need to have in place → · Managing several vendors? Free Vendor & BAA Register →
BAA details
| Signs a BAA | Yes | Dialpad — Trust |
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What you still have to configure
- A Company Admin signs it in the Admin Portal: choose the office, open Privacy and Legal, select Sign and Review, review the agreement and select Accept. source
Limitations
- Dialpad's pages don't list which features the BAA covers — confirm AI features, texting and other services before using them with PHI. source
Against our criteria
| BAA without a sales process | Yes — Signed online by a Company Admin in the Admin Portal. | Dialpad — Sign a Business Associate Agreement (BAA) |
|---|---|---|
| BAA on entry-level team plans | Yes — Online BAA signing is available on all paid Dialpad accounts. | Dialpad — Sign a Business Associate Agreement (BAA) |
Alternatives
- 8x8 X Series →BAA: conditional
- Google Voice →BAA: conditional
- Nextiva →BAA: yes
- Quo →BAA: conditional
- RingCentral RingEX →BAA: yes
- Weave →BAA: yes