Is Nextiva HIPAA compliant?
Business phone, video and fax service. Nextiva signs a BAA with customers using its HIPAA offering and switches off features that would send PHI by email.
Signs a BAAYes
Nextiva signs a Business Associate Agreement. Nextiva requires customers using its HIPAA products to sign its Business Associate Agreement; phone service, virtual fax and video conferencing are named among the covered services.
A BAA alone does not make its use HIPAA compliant: set it up as described under What to configure, and cover it in your risk analysis.
Source: Nextiva — Is Nextiva HIPAA compliant? · checked
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BAA details
| Signs a BAA | Yes | Nextiva — Is Nextiva HIPAA compliant? |
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What you still have to configure
- On HIPAA accounts, visual voicemail and voicemail-to-email or text are switched off, voicemails can't be played in the Nextiva App, and faxes are not attached to emails — incoming faxes are read through a secure link or the portal. source
Limitations
- Nextiva's published HIPAA feature table does not include SMS, and its guidance also disables sending faxes from email. Confirm the current restrictions for your product before relying on texting or email-to-fax. source
- Nextiva's page doesn't say which plans include the HIPAA offering or how the BAA is signed — confirm both before you port numbers. source
Against our criteria
| BAA without a sales process | Not verified | Not verified yet |
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| BAA on entry-level team plans | Not verified | Not verified yet |
Alternatives
- 8x8 X Series →BAA: conditional
- Dialpad →BAA: yes
- Google Voice →BAA: conditional
- Quo →BAA: conditional
- RingCentral RingEX →BAA: yes
- Weave →BAA: yes